As we recently previewed, the Federal Communications Commission (FCC) published its Proposed Rule that would codify its updated guidance on the Telephone Consumer Protection Act (TCPA). The TCPA regulates calls and text messages sent using automated technology and is frequently litigated. Below are the major proposed rule changes on which the FCC seeks comment.

New “Reasonable” Standard for Revoking Consent

The FCC proposed allowing consumers to revoke consent “in any reasonable way.” This includes texting “stop,” “revoke,” “end,” or “opt out.” Callers and texters would not be able to narrow the scope of how consumers could revoke consent. An attempt to revoke would create a presumption against the sender, absent contrary evidence. Consumers could revoke via text, voicemail, or email to any telephone number or email address at which the consumer can reasonably expect to reach the sender.

Shorter 24-Hour Compliance Time Frame

Current FCC rules do not specify when a company must honor a revocation request. Under the Proposed Rule, a request must be honored within 24 hours of receipt. The agency is also scrutinizing and requesting comments on the current exemptions for package delivery communications and proposed that any revocation request be honored immediately.

Confirmation Text Messages

The Proposed Rule would allow companies to send a one-time confirmation text message to confirm a consumer’s revocation request, as long as it contains no marketing or promotional material. Importantly, this would apply to all communications from the company, and no response is interpreted as affirmation of revocation.

Narrowing Exemptions for Wireless Carriers

Wireless carriers would no longer have a blanket exemption from obtaining consent from their cellular subscribers if they were not charged. Instead, the FCC would create a qualified exemption if the carrier meets certain conditions. 

Interested parties have until July 31, 2023 to submit comments and until August 14 for replies.

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Photo of Ellen T. Berge Ellen T. Berge

Ellen Berge provides counsel on regulatory compliance, government investigations, contract negotiations, and general business matters. Ellen focuses on advertising, marketing practices, payment processing, and merchant services. Her clients include major brand advertisers and direct-response retailers, and lead generators, telemarketers, media agencies, software providers…

Ellen Berge provides counsel on regulatory compliance, government investigations, contract negotiations, and general business matters. Ellen focuses on advertising, marketing practices, payment processing, and merchant services. Her clients include major brand advertisers and direct-response retailers, and lead generators, telemarketers, media agencies, software providers, and others who serve them. On the merchant services side, she leads a practice that works with banks, processors, sales agents, payment facilitators, independent software vendors, and fintech and financial services businesses. Ellen also serves as the firm’s managing partner of Professional Development and Recruiting.

Photo of Shahin O. Rothermel Shahin O. Rothermel

Shahin Rothermel counsels and defends clients on issues involving advertising, marketing, e-commerce, privacy, social media, promotions, sweepstakes, and subscription programs. Shahin regularly represents clients before the Federal Trade Commission (FTC), state attorneys general, district attorneys, the National Advertising Division (NAD), the National Advertising…

Shahin Rothermel counsels and defends clients on issues involving advertising, marketing, e-commerce, privacy, social media, promotions, sweepstakes, and subscription programs. Shahin regularly represents clients before the Federal Trade Commission (FTC), state attorneys general, district attorneys, the National Advertising Division (NAD), the National Advertising Review Board (NARB), and the Electronic Retailing Self-Regulation program (ERSP), in addition to handling complex consumer class actions and competitor disputes in federal and state courts.