Sometimes advertising is like real estate, where the three most important things are: location, location, location. In advertising, it is often: context, context, context. And never more so than with puffery.
Two recent National Advertising Division (NAD) decisions provide a useful reminder that what an advertiser puts around superlative claims—that is, the context—is key to determining whether the claims are mere puffery or require substantiation. In advertising law, puffery generally refers to exaggerated or subjective claims that consumers would not reasonably understand as objectively provable.
The two decisions also show how easily context can change the meaning of a claim. Ratings, reviews, or measurable product attributes can turn what looks like harmless boasting on its own into a claim that requires substantiation.
Continue Reading NAD Puffery Decisions Show Why Advertising Context Matters