Consumer complaints are a fact of life for even the most scrupulous businesses. When companies deal with consumers in a uniform yet large-scale manner, occasional lapses that generate ill-will are inevitable. Upset customers can lead to lost sales and diminished reputation, but they can also affect more than just the bottom line. Over the past … Continue Reading
As of January 1, 2014, California law requires operators of websites and online services to publicly disclose how they respond to “do not track” (dnt) signals, though the exact requirements vary depending on whether an entity is a first party (e.g., web publisher) or third party (e.g., ad network). The new law will not require … Continue Reading
Today cause marketers will have reason to celebrate in Maine, as Maine’s repeal of its commercial co-venture laws will be effective. Earlier this summer, the Maine legislature passed the “Act to Streamline the Charitable Solicitations Act” (yes, the “Act Act,” although we will refer to it as the “Act”). Along with streamlining requirements for charities … Continue Reading
It’s one list that a service provider doesn’t want to be on: the ever growing list of services subject to state sales and use taxes. Once you join it, the cost of your services to your customers goes up by 4%, 5%, or more, but your business realizes none of the resulting revenue. Additionally, you’ve … Continue Reading
A ban on sugary drinks in NYC that was set to take effect today was put on hold by Justice Milton A. Tingling Jr. of State Supreme Court in Manhattan yesterday. The much discussed and debated law would have put a 16-ounce cap on sweetened bottled drinks and fountain beverages sold at city restaurants, delis, … Continue Reading
It seems these days that almost everyone is picking on Congress, so we thought we’d have a bit of fun at their expense as well. Check out this post on HuffPost, if you’re interested, that explores what might happen if the FTC were unleashed on some of the representations that Congress makes.… Continue Reading
